Frequently Asked Questions (FAQ)
Here you’ll find answers to the most common questions about our products, shipping, and returns.
We want to make it easy for you to shop with us.
Orders & Shipping
Where do you ship from?
All Solevaro orders are shipped directly from our U.S. warehouse to ensure fast delivery and reliable tracking.
Do you offer free shipping?
Yes! We offer free standard shipping within the United States on all orders — no minimum purchase required.
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–6 business days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way. Or visit our Track Your Order page.
What if I entered the wrong address?
Please contact us immediately at info@solevaro.com with your correct address.
If your order hasn’t shipped yet, we’ll update it for you. Once shipped, we can’t guarantee changes.
Do you ship internationally?
Currently, we only ship within the United States, but international shipping will be available soon!
Can I cancel or change my order after placing it?
We process orders quickly, but if you contact us within 12 hours at info@solevaro.com, we’ll do our best to make changes before your order ships.
What if my package is lost or delayed?
If your package seems lost or delayed, reach out to us at info@solevaro.com.
We’ll help you track it down or send a replacement if necessary.
Do you offer express shipping?
Yes, express shipping options are available at checkout for an additional cost.
My order arrived damaged — what should I do?
We’re so sorry to hear that! Please email info@solevaro.com with your order number and a photo of the damaged item within 48 hours of delivery, and we’ll make it right.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. If you’re not completely satisfied, you can return your item for a full refund or exchange.
How do I start a return?
Simply email us at info@solevaro.com with your order number and reason for return. Our support team will guide you through the quick return process.
Do I have to pay for return shipping?
No — return shipping is completely free within the United States.
If you’re not fully satisfied, just contact us at info@solevaro.com, and we’ll send you a prepaid return label to make the process quick and easy.
What condition must the item be in for a return?
Items must be unused, in original packaging, and in the same condition that you received them. We can’t accept returns on used or damaged items (unless they arrived that way).
How long does it take to process a refund?
Once we receive your returned item, please allow 3–5 business days for inspection and another 3–5 days for the refund to appear on your original payment method.
Can I exchange an item instead of returning it?
Yes! If you’d like to exchange your product for a different color or model, contact us at info@solevaro.com and we’ll help arrange it.
What if I received the wrong item?
We’re sorry for the mix-up! Email info@solevaro.com with your order number and a photo of the item, and we’ll send the correct product right away.
What if my product is defective or damaged?
Please contact us within 48 hours of delivery with a photo and description of the issue. We’ll replace or refund your order immediately.
Can I return a sale item?
Sale items are eligible for exchange or store credit only, unless they arrive damaged or defective.
How will I know when my refund is issued?
You’ll receive a confirmation email once your refund has been processed. If you don’t see it after 10 business days, reach out to info@solevaro.com and we’ll check on it for you.
General
What is Solevaro?
Solevaro is a U.S.-based brand dedicated to creating smart, practical, and beautifully designed products that make everyday life easier.
Where are you located?
Our main operations and warehouse are based in the United States, allowing us to provide fast shipping and responsive customer service.
How can I contact Solevaro?
You can reach us anytime at info@solevaro.com — we typically reply within 24 hours on business days.
Do you offer free shipping?
Yes! We offer free standard shipping within the USA on all orders — no minimum purchase required.
Do you offer free returns?
Yes — we want you to love your purchase. If not, you can return it free of charge within 30 days of delivery. Just contact us at info@solevaro.com for a prepaid return label.
Is my personal information safe with Solevaro?
Absolutely. We use secure encryption and trusted payment gateways to ensure your personal and payment information stays protected at all times.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, manage returns, and view your purchase history easily.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment options for your convenience.
How can I stay updated on new products or promotions?
Join our Solevaro Newsletter or follow us on social media to get early access to product launches, discounts, and exclusive updates.
Do you offer wholesale or bulk orders?
Yes — for business or bulk inquiries, please contact info@solevaro.com with your request and we’ll be happy to assist.
CONTACT US
Do You Have A Question?
Do you have questions about our products, your order, or anything else?
Get in touch with us – we’ll get back to you as soon as we can.